Privacy policy
Last updated: 16 October 2026
Who we are
This page is operated by [LEGAL ENTITY NAME], trading as Reliable Foundations Australia (RFL Australia) (ABN [ABN], QBCC licence 15361589), based in Hamilton, Brisbane QLD. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you ask for a quote through this page we collect the details you enter: your name, phone number, email address, the suburb of your site, the foundation system you are interested in and anything else you tell us. If you upload building plans, a truss design or a soil report, we receive those files too. We also record the page you sent the request from and, where present, advertising click identifiers and campaign details (for example a Google Ads click ID), so we can tell which advertising brought you here.
How we use it
- To review your plans and prepare your quote.
- To contact you about your request and any work you engage us for.
- To measure which advertising leads to quote requests.
We do not sell your personal information and we do not send you marketing you have not asked for.
Where it goes
Your request and any files are delivered by email to our business inbox and handled by our team. They may be stored by the service providers we use to host this page and to receive requests, some of which may store data outside Australia.
Cookies and advertising measurement
This page does not currently load any advertising or analytics tags and sets no tracking cookies.
Access, correction and contact
You can ask us to access, correct or delete the personal information we hold about you by emailing queensland@reliablefoundations.com.au or calling (07) 3623 0500. If you have a complaint about how we have handled your information, please contact us first; if you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).